Pre employment Programmes


As a retailer, it’s not always easy to find entry-level staff who have the skills and attitude you need. If this sounds familiar, Retail Works could be the answer.

Developed by the National Skills Academy for Retail, in partnership with leading retailers including John Lewis and The Entertainer, these tried-and-tested programmes are designed to give people the knowledge and skills needed to gain a job in the retail industry.

There are three Retail Works programmes:

  • Retail Knowledge (Level 1) – covers topics including: the business of retail, customer service, the selling process and the role of individuals and teams in a retail business
  • Retail Employability and Personal Development Skills (Level 1) – covers topics including: preparing for and learning from interviews, communication skills, time management and problem solving
  • Retail Knowledge (Level 2) – covers the topics from the Level 1 programme in further detail, and also includes content on security and loss prevention and handling customer payments

Both Retail Knowledge programmes can result in a nationally-recognised qualification – the Award in Retail Knowledge at Level 1 or Level 2. The Level 2 programme can also be used towards the retail knowledge part of a retail apprenticeship, whilst the other programmes provide a useful foundation before starting an apprenticeship.

Retail Works can be incorporated into your existing induction programme, or we can deliver it for you.